Privacy Policy
Effective date: June 15, 2025
1 Who we are
Technodelta ("Company," "we," "our," or "us") provides L.I.S.A. – the Learning, Intelligent, Systems‑aware Assistant ("Lisa" or "Service").
Registered office: United States
Contact: 1‑800‑LISA‑AI • [email protected]
2 Scope
This Privacy Policy explains how we collect, use, disclose, and safeguard personal data when you:
- • Visit technodelta.com or any sub‑domain
- • Use Lisa through our web app, API, voice/SIP endpoints, or integrations
- • Communicate with us via e‑mail, phone, or social media
3 Types of data we collect
| Category | Examples | Sources | Legal basis (GDPR) |
|---|---|---|---|
| Account & contact | name, e‑mail, phone, company, job title | you | Art. 6 (1)(b) contract |
| Usage | chat transcripts, call recordings, ticket metadata, clicks, diagnostic logs | automated collection | Art. 6 (1)(f) legitimate interest |
| Device / technical | IP address, browser, OS, language, cookies, telemetry IDs | automated | Art. 6 (1)(f) |
| Payment | card last‑4, billing address, VAT/tax IDs | you / payment processor | Art. 6 (1)(b) |
| Marketing preferences | newsletter opt‑in, event sign‑ups | you | Art. 6 (1)(a) consent |
| Sensitive data | We do not intentionally collect special‑category data. Users must not submit it. | n/a | n/a |
4 How we use data
- • Provide & maintain the Service (account creation, authentication, AI processing).
- • Improve models through aggregated analytics and fine‑tuning; we do not train public models on your identifiable data.
- • Communicate (support replies, service notices, marketing – only with consent).
- • Security & fraud prevention (rate limiting, anomaly detection, SOC 2 controls).
- • Legal compliance (tax, accounting, court orders).
5 Automated decision‑making & profiling
Lisa uses large‑language models to generate responses in real time. Outputs are probabilistic; we monitor for bias and employ human‑in‑the‑loop reviews for high‑risk workflows. You may request human intervention and express your point of view (Art. 22 GDPR).
6 Sharing of data
We share personal data only when necessary:
- • Sub‑processors (cloud hosting, telephony carriers, e‑mail/SMS gateways, analytics, payment providers) under DPAs & SCCs.
- • Business transfers (merger, acquisition) with notice.
- • Legal authorities when legally required.
We never sell your personal information.
7 International transfers
Servers are currently in the United States and Germany. Transfers from the EEA/UK are protected by EU Standard Contractual Clauses and supplementary technical measures (end‑to‑end encryption, zero‑trust network).
8 Data retention
- • Account data – retained while you have an account plus seven (7) years for bookkeeping.
- • Conversation and call media – default 90 days; configurable per customer (7–365 days); deleted or anonymised thereafter.
- • Logs & telemetry – 30 days unless needed for security investigations.
9 Your rights
GDPR/UK GDPR: access, rectification, erasure, restriction, portability, objection, automated‑decision challenge.
California residents (CCPA/CPRA): right to know, delete, correct, opt‑out of "sharing", limit use of sensitive data.
Submit requests at [email protected]. We verify identity and respond within 30 days.
10 Children
Lisa is not directed to children under 16. We do not knowingly process children's data.
11 Security
12 Changes
Any material change will be announced by e‑mail or website banner 30 days in advance. Continued use after the effective date constitutes acceptance.
13 Contact
DPO: [email protected]
Phone: 1‑800‑LISA‑AI